What To Expect

What to Expect

On property, we will continue to adjust measures to remain in line with different government guidelines – including social distancing and temperature monitoring. If we are in any doubt about a local government’s approach, we will always go further to ensure the safety of staff and guests.

We understand it is a privilege to be trusted in crafting a perfect stay for our guests as the future of travel changes. We pledge to create a safe and welcoming environment for all guests from the moment their reservation is confirmed until departure.

Health Checks
All guests and suppliers will receive a temperature check and health declaration form upon arrival. We seek the understanding of individuals with a temperature of ≥38°C or displaying symptoms to travel later and we can help arrange a doctor’s appointment if required.

Increased Sanitisation
We have embraced the best practices in cleaning standards which are audited regularly by our hotel’s safety committee. Guests can explore our hotels with peace of mind as we meticulously address public spaces and high-touch points including room keys using hospital-grade chemicals.

Enhanced Housekeeping
Increased duration of housekeeping services to encourage a more comprehensive cleaning of our rooms and villas. Special attention is devoted to high-touch points such as glassware, telephones, control panels, bathroom handles, minibar and its contents.

Safe Distancing
We have seamlessly reconfigured all public spaces including restaurant and public areas to facilitate safe distancing without compromising on service and style. A minimum 1.5-metre safe distance is also communicated throughout our hotels and resorts, from elevators to our heart of the house operations.

Air Quality
Take a breath of clean air in our rooms, restaurants and public areas which are fitted with individual air-conditioning ventilation. Engineering protocols have been adapted to include more frequent cleaning and inspection of air-conditioning units.

Ongoing Training
With our increased intensity in training, we are confident in fulfilling our pledge of creating a pleasant environment for all. Beyond receiving institutionalised training certification, colleagues will enjoy ongoing education through daily line-ups as well as other communication platforms.

Cancellation Policy

At Rama Phala Resort & Spa, we are committed to supporting you. To deliver on our promise of upholding your travel plans during this global crisis, we have updated our cancellation policy as below:

Direct Bookings
We continue to offer flexible rates across all our hotels and resorts. Kindly refer to the deposit and cancellation policies listed within your booking’s terms and conditions. These can be found at the time of booking and within your confirmation email.

Bookings with third parties
If you need to adjust a reservation made through another travel site or agency, please contact them directly for assistance.

Best Rate Guarantee

Rama Phala Resort & Spa Best Online Rate Guarantee

We are guarantee that you will get the best available rate when you book through us direct online.
If you find an online rate is lower than our confirmed rate within 24 hours of booking, we will match the competing rate and give you the additional 10% discount. Please view the “Terms and Conditions” of our “Best Online Rate Guarantee Policy” and send us an email to [email protected], we will take care of the rest

Terms and Conditions

Guests must have a valid and confirmed reservation booked via ramaphala.thephala.com.

The claim must be submitted via email and must be received within 24 hours of the confirmation of the guest booking on ramaphala.thephala.com, and at least 48 hours prior to your scheduled arrival.

Claimants have to provide clear screenshots of the competing websites showing the competing room rate, with the exact hotel name, room type, same stay dates, same length of stay, the same number of guests, and same restriction or policy, before a claim procedure begins. Claims without necessary documentation as specified above will be classified as invalid.

The competing rate must be the publicly available rate that is viewable and bookable with instant confirmation.

The Best Online Rate Guarantee does not qualify if it is not publicly available such as negotiated corporate rates, travel agent rates, group rates, or association rates.

Packages rate that includes a combination of a room and travel, airfare, cruise, car rental, etc; are not accepted.

Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, on sites that require a login or specific credit card to view or book, or on sites that do not provide an immediate confirmation (e.g., an “on request” rate) are not accepted.

Rates that are available on flash sales websites and rates that are lower than direct rates due to the application of a cashback or discount applied by the website directly are not accepted.

If a lower rate is reserved through a website other than ramaphala.thephala.com, Rama Phala Resort & Spa are not responsible for any fees incurred due to your cancellation of that reservation.

Rama Phala Resort & Spa has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, The Rama Phala Resort & Spa decision is final.